Returned items must be in original condition, original packaging or repackaged to acceptable condition, unused, uninstalled, unmarked, and in 100% new and re-saleable condition within 30 days from the invoice date.
All returned products will be inspected for damage. In the event of damage, the Customer will be notified, and a credit will not be applied to the damaged products.
Only 1 box of flooring per invoice may be returned free of any re-stocking or administration fees within 30 days of the original purchase and must remain unopened.
ALL OTHER RETURNS & EXCHANGES ARE SUBJECT TO A 20% RE-STOCKING FEE AND 10% ADMINISTRATION FEE.
Product Returns Not Accepted: Details
No returns accepted on Final Sales, Clearance Sales, Discontinued Products, or Custom Special Orders.
No returns or cancellations accepted on Assembled Kitchen and Bathroom Cabinet orders without authorization from Profix Depot. Authorization is issued only in extreme cases.
Absolutely NO RETURN/EXCHANGE on any installed Kitchen products. NO RETURN/EXCHANGE on assembled Kitchen products that have been modified or altered, or where cabinet doors have handles, knobs installed, or holes have been drilled.
Absolutely NO RETURN/EXCHANGE on any installed Vanity products. NO RETURN/EXCHANGE on any assembled Vanity products that have been modified, altered, or where cabinet doors or drawers have handles installed or holes have been drilled for handles.
All shipping/handling charges or/and Services Performed, such as Assembly and Delivery fees, are not refundable.
NO RETURN/EXCHANGE on any Tiles, Grout, Cement Glue, Vinyl Tiles, Laminate Stair Board, Vinyl Stair Board, Baseboards, Moulding, and Transitions.
Important Notice:
It is the customer’s responsibility to double-check the received items for damage or defects upon receiving the product and before installation.
It is the customer’s responsibility to install kitchen or bathroom cabinets in a residential environment. Relative humidity levels must be 40% to 55% and a temperature range of 17-24°C inside the home to prevent permanent damage. Low moisture may cause doors and joints to shrink and open. If these conditions are not met and cabinets or components are damaged, cracked, or swollen, the warranty will be void automatically.
All wood flooring expands in humid summer weather and shrinks in the winter under dry conditions. Color variations are part of nature. The installer and/or the owner assumes final responsibility for the product quality upon receipt of goods. Therefore, the customer must inspect all products prior to delivery/pickup/installation and carefully examine them for color, grade, finish, and general quality.
Kitchen Cabinet and Vanity Limited Warranty
Hardware—Slides and Hinges:
Profix Depot provides a limited 2-year warranty to the original purchaser that its drawer slides and door hinges are free of defects in material and workmanship under normal use for the lifetime of the product.
Kitchen and Bath Cabinets:
Profix Depot warrants its cabinetry to be free of defects in material and workmanship for a period of one year from the date of the original purchase. This warranty is limited to the original residential owner and is not transferable.
What is not covered by this warranty?
Our warranty will be void under the following circumstances:
Natural Characteristics: Natural variations in wood (aging, wood knots, inherent growth characteristics) are part of the beauty of a natural product and are not considered defects.
Relative Humidity: Homes must maintain 40% to 50% humidity and a temperature range of 17-24°C to prevent damage. If these conditions are not met, the warranty is void automatically.
Unauthorized Modifications: Customer repairs or modifications to the original product without Profix Depot’s authorization.
Post-Installation Defects: Claims for defects, damages, or issues arising after installation will not be warranted. This includes cabinets that are secured in place, stone tops that have been sealed, and drawers or doors with installed handles/knobs.
Misuse or Negligence: Damage caused by misuse, abuse, negligence, improper handling, storage, installation, or non-residential use. This includes heating/cooling vents placed under or in front of cabinets.
Inappropriate Installation Environment: Products installed in non-climate-controlled environments such as warehouses or cottages.
Limited Warranty Details
The warranty is expressly limited to repairing or replacing the defective part at Profix Depot’s discretion. It does notinclude costs related to installation or delivery. Upon receiving your order, inspect your cabinets for damage or defects.
Customers must notify Profix Depot within 7 business days of receiving damaged or defective merchandise.
Profix Depot will replace all under-warranty doors or drawer fronts that have cracks on the door frame or central panel.
Profix Depot will repair under-warranty doors or drawer fronts with cracks at the corner joints at our warehouse at no cost for dealers. No replacement for corner joint crack issues.
Limited Warranty for Vanity and Countertops
Profix Depot warrants to the Original Purchaser that its products are free from manufacturing defects under normal usage. This warranty covers:
Artificial Marble Vanity Tops - 1 year from the original date of purchase.
Quartz Countertops & Vanity Tops - 1 year from the original date of purchase.
Profix Depot’s obligation under this warranty is limited to repair or replacement of the defective item at its sole discretion. The Original Purchaser is not entitled to incidental or consequential damages, re-installation costs, or compensation for unauthorized modifications.
Maintenance, Cleaning, and Caring for Marble/Cultured Marble/Artificial Marble
Marble-based surfaces are delicate and can be damaged easily. Avoid placing hot objects (curling irons, cigarettes), sharp items, or using abrasive cleaning tools.
How to Clean:
Use a clean spray bottle filled with a pH-neutral cleaner designed for stone or an all-purpose water-basedcleaner.
Spray the cleaner and wipe down the surface with a soft damp cloth (microfiber or chamois). Do not use scrubbers or steel wool.
Watermarks caused by hard water (regular maintenance is essential to prevent tarnishing or dulling).
For warranty claims or additional information, please contact Profix Depot customer service and complete an RMA form before proceeding with any returns or exchanges.
